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A variety of services are offered within the Basic Services package. These services encompass standard network management support that fit the needs of any organization, no matter how large or how small. Basic services provide the foundation on which a continuous improvement program can realize success. In addition, it is a prerequisite for supporting most other optional services offered by NESC.

• Unlimited remote help desk phone support
• Online Knowledgebase delivery
• 24x7 Advanced Network monitoring
• 24x7 Critical systems monitoring
• Web based Monitoring reports
• Monthly On-site support
• Monthly Remote Administration Support
• Technology and Training conferences
• Discounted fees for periodic and contract on-site support

Help Desk Phone Support
As part of basic services, technical coordinators have unlimited access to NESC technical specialists during normal support hours: Monday through Friday from 7:00 A.M.-7:00 P.M. Covered support areas include: local area network, design, implementation, Microsoft server, Macintosh server and Citrix server and closely related topics.

Knowledgebase
IncidentMonitor™ incorporates the ability to fully index the IncidentMonitor™ repository for service representatives to quickly and efficiently retrieve common resolutions based on the service request information being provided by the caller. Additionally, your documentation can be indexed to develop a self-help portion of your service site. All data is retrieved through natural language searches or narrowed through content categorization.

Network and Critical Systems Monitoring
Our automated systems will keep track of your network, server and printer performance 24x7. Any errors and anomalies are automatically reported to your local technical coordinator first. After coordinator review, he/she can perform the correction or optionally escalate the request to the NESC staff for closure. Each critical notification generates a Ticket tracking and closure.

On-site Support
The program provides for inclusive on-site visits in four-hour increments. A technician will be dispatched routinely every month on a prescheduled day to your site. The technician will work with the local technical coordinator to complete assigned tasks in the time available on site. As an option, staff development training can be provided during the four hours.

Remote Administration Support
The program provides for Remote Administration Support in 1 day increments. A technician will directly manage and perform the administration of your servers as directed by your local technical coordinator.

Technology and Training Conferences
Three times a year a technology and training conference will be held. The conference will include a morning general topic session with periodic guest speakers. Members can share ideas and best common practices that have been successful in managing their own district needs. The mid-morning and early afternoon will support track sessions in a variety of areas; Windows, MacIntosh, Security, Best Practices and much more. The technical coordinators can decide which track sessions to attend based on their interests. Time spent during the conference training sessions will be applicable towards earning highly desired continuing education units (CEU’s).

Discount On-site Support Fees
There are times that on-site support is required and included support time has been exhausted. Being part of the Basic Services program includes a discount that applies to both ad hoc / emergency or regular reoccurring contract visits.